How can I be sure in the quality of the Product you offer?

High quality of the product we offer is always a subject of primary concern. Our logic is very simple: the better the quality and the faster the shipping equals the more customers we will have. Thus we are very attentive and selective in the choice of our suppliers of kratom and we purchase DIRECTLY from the farmers to ensure the product has not been diluted by any middle men in between. The quality of our Mitragyna speciosa is personally tested on arrival to ensure it freshness and quality. Considering Kratom is a natural product there are slight differences between batches, however these differences are SLIGHT and would likely never be noticed by the untrained eye.
 

What should I do to order from you?

    *      If you wish to order a product from us you are to do the following:
    *      Choose the product size you are to purchase by clicking "add to cart" button
    *      Click "Checkout"
    *      Log in to your existing account, or for new customers create a new account
    *      Check all the fields for accuracy and complete checkout
    *      If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the email address you specify. This message is very important, in case you do not receive it within 10 minutes, let us know and we will resend it once again.
    *      Order histories can be reviewe from your account section as well.

What payment methods do you have?

At the moment we have the following payment methods, all discretely billed to your account under the name of our parent corporation Net Ink Com. with a purchase description of general merchandise.

    *      Credit card payments
    *      Paypal
    *      Moneybookers
    *      Bank wire transfer (contact us for details)

 When will you actually post the charge?

The order procedure is executed in the following way:
    *      As soon as you fill in the form at the checkout page and press the "Submit" button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged.

    *      As soon as the payment is authorized, your order is approved and shipped.

Is it secure to give my credit card information at your site?

We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you will be redirected to the secure payment processing page on our corporate website. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with "https:" while insecure ones begin with "http:" without the "s" at the end.

Do you have any discount system?

Yes, we do. For clients looking to purchase larger amounts of wholesale kratom than we presently offer on our website feel free to contact us to discuss your wholesale needs.

How can I check the status of my order?

There are 2 options to do that:

    *      Check your email: Every time we process or make a change to your order status an automatic email will be sent to your email address on file with KratomKratom.com. If you are not getting these emails then please check your spam and junk mail folders as maybe your computer is eating our messages for snacks.   If you still can not find these messages log into your account to confirm your email address is in fact entered correctly
    *      To check the status from the web site: Log into your account, and surf to your order history page. Everything you need to know will be shown there ;)

My order has not been sent out yet. I need to change the shipping details. What should I do?

Contact us Immediately. We will try to help if it’s not too late.

Business Opportunities

Interested in making some extra cash online? Please check the benefits of our kratom affiliate program:

    *      earn commission
    *      banners of all sizes
    *      real time statistics

And many more tools to make earning cash easy. Check the details of our affiliate program and sign up here.

Want to offer new products?

We will be glad to consider your proposal. Please send the details (Contact Us). Please, be informed that the products we will add should comply with the quality requirements and should come with the quality certificates.

Order cancellation policy

Please, be informed that we accept order cancellations ONLY within 24 hours after order submitting and ONLY before we have shipped or processed said orders. If you wish to cancel the order you have to contact our support team by immediately ( Contact us ) and let them know of your decision. In case you contact us after 24 hours, no order cancellation will be processed.

Make sure that you insert a valid shipping address in the order form during checkout, we recommend you to double check the notes before submitting the order. Any mistake may cause the non-delivery of the product. If you have noticed that the address notes were specified incorrectly, contact us as soon as you can to inform of the matter ( Contact us ).

Shipping policy

Click here to learn more about shipping.

Privacy policy

Click here to learn more about our privacy policy.